Terms of service

These terms govern the services we provide to you. By engaging us, including by signing a Statement of Work, you agree to them. Where the SOW and these terms conflict, the SOW prevails for that project.

Digital House is the design-and-build service of Acilox LLP. Full company and registration details, registered office and statutory identifiers, are kept in one place: see the Acilox legal imprint.

We design and build websites, apps and custom software. The exact scope, deliverables, plan and launch date for your project are set out in your SOW. Anything not listed in the SOW is out of scope until agreed in writing.

Prices are quoted in Australian Dollars (A$) and are valid for 30 days unless stated otherwise. Our prices are quoted in Australian Dollars and do not currently include GST, Acilox LLP is below the A$75,000 non-resident GST registration threshold, so GST is not charged. We will issue a tax invoice with GST if our registration status changes.

Launch pricing and any discounts are shown at the time of quoting and apply to the project booked during that period. Third-party costs, domains, hosting, cloud usage and app-store fees, are paid to those providers and are separate from our quote.

Unless your SOW says otherwise, payment is staged: 30% on signing · 40% on staging / first build · 30% on launch.

Bank transfer (AUD, PayID/Osko) or card via Stripe, tax invoice on every payment. Invoices are due on the date shown. We may pause work on overdue accounts after giving you notice.

• Provide the content, brand materials, access and approvals we need, on time.
• Give feedback within agreed review windows so the timeline holds.
• Make sure you have the rights to any content you give us to use.

Delays caused by missing materials or approvals may move the launch date and are not covered by our deadline guarantee.

We commit to a launch date in your SOW. Our deadline-and-design guarantee applies where a delay is our fault, see the guarantee page for the full terms. The guarantee is in addition to, and does not limit, your rights under the Australian Consumer Law (ACL).

Your plan includes a set number of revision rounds, stated in the SOW. Changes that go beyond the agreed scope (new pages, new features, redesigns) are quoted separately before we start them.

Once you have paid in full, you own the final deliverables we create specifically for you. We keep ownership of our pre-existing tools, frameworks and know-how, and grant you a licence to use them as part of your deliverables. We may show non-confidential work in our portfolio unless you ask us not to.

Hosting, domains, payment gateways, app stores and cloud platforms are provided by third parties under their own terms. We are not responsible for outages or changes in those services, though we will help you manage them where you ask us to.

We provide our services with reasonable care and skill. Nothing in these terms excludes or limits any rights you have that cannot be excluded under the Australian Consumer Law (ACL) or other applicable law. Subject to that, our total liability for any claim is limited to the fees you paid us for the project the claim relates to, and we are not liable for indirect or consequential loss.

You may cancel a project in writing at any time. Fees for work completed up to the cancellation date are payable; amounts paid for work not yet started are refundable. Our deadline-and-design guarantee sets out the specific refund promises that apply if we are at fault.

These terms are governed by the laws of New South Wales, Australia, and disputes are subject to the courts of New South Wales, Australia. We will always try to resolve any issue with you directly first.

We may update these terms; the version that applies to your project is the one in force when you sign your SOW. Questions? Email business@acilox.com.