1. Who we are
Digital House is the design-and-build service of Acilox LLP ("we", "us", "our"). For the purposes of the GDPR, we are the data controller responsible for your personal data.
Digital House is the design-and-build service of Acilox LLP. Full company and registration details, registered office and statutory identifiers, are kept in one place: see the Acilox legal imprint.
2. What we collect
- Contact details you give us, your name, email address, phone number, company name and the message or project brief you send through our contact form or by email.
- Booking details, when you book an intro call, the time you choose and any answers you provide to scheduling questions.
- Project information, content, files, logins and brand materials you share so we can build your website, app or software.
- Technical data, we use cookieless, privacy-friendly analytics that record aggregated page views and referrers only. We do not build advertising profiles or track you across other websites.
3. How we use your data
- To respond to your enquiry and provide a quote and timeline.
- To deliver the services you engage us for, and to communicate during the project.
- To send service-related messages (e.g. invoices, project updates and launch information).
- To meet our legal, tax and accounting obligations.
Our lawful bases under the GDPR are: performance of a contract (delivering the project), legitimate interests (responding to enquiries and running our business), consent (where you opt in), and legal obligation (tax and accounting records).
5. Where your data is processed
Your personal data is processed in the European Union and India. Where data is transferred outside Europe (for example to our team or service providers in India), we put appropriate safeguards in place so it stays protected to a standard consistent with the GDPR.
6. How long we keep it
We keep enquiry data for as long as needed to respond and for a reasonable follow-up period. Client and project data is kept for the life of the engagement and afterwards only as long as required for legal, tax and accounting purposes, then deleted or anonymised.
7. Your rights
Under the GDPR you can:
- request access to the personal data we hold about you (a copy of your data)
- ask us to rectify personal data that is inaccurate or incomplete
- ask us to erase personal data where there is no good reason for us to keep it
- ask us to restrict or object to our processing of your personal data
- request the portability of data you provided to us, in a machine-readable format
- withdraw consent at any time where we rely on consent
- lodge a complaint with your local Data Protection Authority
To exercise any of these, email business@acilox.com. We respond within the time required by law.
8. How we protect your data
We use reputable providers, access controls and encryption in transit to protect your data. No method of transmission or storage is completely secure, but we take reasonable steps to safeguard the information you share with us.
9. Questions & complaints
If you have a question or concern, please contact us first at business@acilox.com, we want to put things right. If you are not satisfied, you have the right to complain to your local Data Protection Authority (DPA) (edpb.europa.eu).
10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed. Material changes will be highlighted on this page.